Frequently Asked Questions

Q; What kind of services do you provide?

In past years, we have served many satisfied customers and provided cleaning solutions for any size of homes, offices, shops, pubs, restaurants and many more. We take care of every aspect of your cleaning requirements including curtain cleaning, carpet cleaning, upholstery cleaning and window cleaning.

Q; What areas in London do you cover?

We cover all Greater London area.

Q; Are you and your cleaners insured?

Yes we are fully insured trough the MMA Insurance PLC.

Q; What if something is damaged when my home is being cleaned?

Although we take extreme care when cleaning your home, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning we will make every effort to have the item repaired or replaced.

Q; Will you provide the cleaning materials

Yes. All Type Cleaning will supply all machinery (including vacuum cleaners etc.), cleaning materials and black refuse sacks to fulfil the contract. If you have booked a regular domestic cleaning and ironing services, then you have to provide all cleaning materials and a list of tasks.

Q; Can I specify the days for the cleaning?

Yes, you can specify the days for cleaning and we will make every effort to meet your requirements.

Q; What happens if I am not happy with the quality of the clean?

As every job is different the physical time taken may be slightly longer than estimated over the phone. We do not allow cleaners to work longer than the time allocated unless approved by the client. If you feel that your regular cleaner is not achieving the standard you expect we will do a spot check and resolve the problem. Alternatively, we can change the cleaner for you until you find the cleaner that is just right for you. On the rare occasions if a one-off clean is not done to your expectations please let us know within 24hrs of the clean and we will arrange the cleaner to go back and re-do the job.

Call now for a free cleaning quote:
Toll Free: (0800) 681 6619
Mobile: 020 7474 9174

Q; Am I guaranteed service the same time and day of the week?

With the exception of inclement weather, your cleaning day is guaranteed. We will make our very best effort to arrive at your requested time and are more than happy to contact you the day before your service with an estimated time of arrival.

Q; What if I need to change my cleaning appointment?

We try to be as flexible as possible. We ask that you give us 48 hours notice, so that we can adjust our schedules.

Q; Who will be cleaning my home?

We make every effort to send the same cleaner each visit. However, sometimes due to illness, vacations, or other reasons, we may have to substitute another cleaner to clean your home.

Q; Do I have to be home when the staff comes?

It is not necessary for you to be home. For your peace of mind, all of our staff are fully insured and bonded. For ease of access, you may provide us with a key. However, you are welcome to stay home during your clean.

Q; What hours do your cleaners work?

Our regular cleaners are available 6 days a week (Mon – Sat) and tend to do 2 slots per day starting at 9am or 1-2pm. We are happy to arrange trial cleans in the evening and at weekends so that you can get to know your cleaner and give instructions. Our spring clean teams and carpet cleaners are available 7 days a week.

Q; What are after builders cleans?

When you book an after builders clean with All Type cleaning we will send a team of cleaners with all of the cleaning equipment and materials to remove the dust and get your place feeling like home again.

Q; What stains can you remove from carpet cleaning?

Our technically advanced system is designed to remove alcohol, blood, browning, butter, candle wax, chewing gum, coffee & tea, chocolate, cough syrup, crayons, eggs (raw), food coloring, fruit juice, furniture stain, glue, grass, gravy, grease, ice cream, lily pollen, jam, ketchup, lipstick, mildew, milk, mud, mustard, nail polish, oils, paint, rust, salt, shoe polish, soot, tar, toothpaste, urine, vomit and wine. Usually with a standard carpet clean the carpet is dry after about an hour. If the carpet is particularly stained then leave it a little longer as more cleaning solution will have been used.

Q; What happens if I am not happy with the quality of the clean?

As every job is different the physical time taken may be slightly longer than estimated over the phone. We do not allow cleaners to work longer than the time allocated unless approved by the client. If you feel that your regular cleaner is not achieving the standard you expect we will do a spot check and resolve the problem. Alternatively, we can change the cleaner for you until you find the cleaner that is just right for you. On the rare occasions if a one-off clean is not done to your expectations please let us know within 24hrs of the clean and we will arrange the cleaner to go back and re-do the job.

Q; How do I pay for services?

The preferred method of payment at time of service is cash or check. For your convenience, if we have a contract arrangement, we would be happy to invoice you at the end of each month.

If you have additional questions, Please Call at:

Toll Free: (0800) 681 6619
Mobile: 020 7474 9174